Email us
support@getvendorhub.com is the front door for any account, billing, or product question. Include your account email, what you were trying to do, and what happened (screenshots help). We respond within 1 business day during launch; faster as the team scales.
Specialty channels
billing@getvendorhub.com — subscription, invoice, and payment-method questions. privacy@getvendorhub.com — data subject requests (export, delete, correct). security@getvendorhub.com — vulnerability reports or suspicious activity. legal@getvendorhub.com — DMCA takedowns, subpoenas, ToS questions. All four route to the founding team during launch.
Reporting another user
Inside any conversation, click the menu (•••) on a message and choose Flag. Flagged messages route to admin review with the surrounding context. For broader concerns about a vendor or member's behavior, email support@ with their profile URL and what they did.
When to escalate
If you've waited over 48 hours on an account or billing question with no reply, reply to your original ticket with 'ESCALATE' in the subject line. That bumps the thread to Grant directly. We don't want anyone stuck.
Phone support
We don't currently offer phone support — every interaction goes through email or in-product messaging so we have a record. Once we hit a scale where it makes sense we'll add a callback queue.