Support
Help Center
Quick answers to the most common questions, plus how to reach a real person when an article doesn't cover what you need.
Getting started with Vendor Hub
How the platform works, what each account type can do, and where to go next.
Payments, refunds, and disputes
How payments work between members and vendors, what Vendor Hub's role is, and what to do when something goes wrong.
Account, billing, and subscriptions
How to update your plan, change payment methods, cancel, or recover your account.
How Vendor Hub stays fair — the subscription model, explained
No fees, no commissions — here's what keeps that sustainable, and the few things we ask in return.
Contacting support
How to reach Vendor Hub for issues, what to include, and what to expect.
Still stuck?
Email support@getvendorhub.com. We respond within 24 business hours during launch.