What this is, in one sentence
Vendor Hub charges subscriptions for the tools that make finding and managing vendors easier. We protect that value by prohibiting account sharing, directory scraping, and patterns that use the platform purely as a free discovery layer to avoid per-organization subscriptions. We do not prohibit transacting off-platform — we don't take a cut of any transaction, so we don't care how you pay each other.
What's not allowed
Sharing one Vendor Hub subscription across multiple unrelated businesses or organizations is a violation. So is using automation to scrape the vendor directory or member-posted quote requests for use in another tool. So is operating a 'sourcing-for-others' shop that funnels hundreds of distinct end-clients through a single subscription. The Terms of Service Section 8 has the full text.
What is allowed
Sharing your business phone, email, or website on your own profile is fine — that's what profiles are for. Taking a specific job off-platform after a connection is made is fine (we don't process payments, so there's nothing to circumvent). Inviting your existing supplier into Vendor Hub via My Vendors is encouraged. Adding teammates to a Premium Team account (up to 5 users) is built into the product.
What triggers a review
Two scanners run on platform activity. A regex layer catches obvious account-sharing or bulk-export patterns. An AI layer reads message context and flags scripted-sounding mass invites or handoff phrases that look like account-sharing arrangements. Flags land on an admin queue for human review; you don't see false-positive noise.
Enforcement is graduated
First-instance issues typically get a warning and an opportunity to cure ("please add your second business as a separate subscription"). Repeated or egregious violations escalate to suspension and termination. We're not trying to penalize good-faith mistakes; we're trying to keep the platform fair for the majority of members and vendors who use it as designed.